Ordering Products
All product orders, whether placed online, by email, by phone, or by purchase order, are subject to CellMosaic’s Terms and Conditions for Sale of Products. By submitting an order, the Customer acknowledges and agrees to the version of those terms presented or referenced during the ordering process.
Products can be ordered online through our Products page.
If you would like to place an order by email, please send the following information to orders@cellmosaic.com:
- Purchase order (PO) number or, if paying by credit card, a request for secure payment instructions. Please do not send credit card information by email.
- Shipping address.
- Billing address.
- Contact name, email address, and phone number.
- Catalog number, product description, quantity, and package size.
- If the order is tax-exempt, please provide a resale or tax-exemption certificate.
We accept both credit cards and purchase orders (POs).
If you are a new customer and would like to place an order using a purchase order (PO), please email the following information to orders@cellmosaic.com:
1. Your shipping address, billing address, and three U.S. trade references (including the name, address, and phone number of each reference) on your organization's letterhead.
2. Your organization’s legal name and federal tax identification number. Customers requiring CellMosaic’s Form W-9 may request it from orders@cellmosaic.com.
Mailing & Shipping Address
CellMosaic, Inc.
10-A Roessler Road
Woburn, MA 01801
Phone: 781-463-0002
Email: info@cellmosaic.com
Business Hours: Monday–Friday, 8:30 AM–5:00 PM (Eastern Time)
Credit Card Payment Policy
- Online Product Orders: No credit card transaction fee applies to orders placed directly through our website.
- Email or Phone Orders (Prepaid Before Shipment):
- No credit card transaction fee applies to orders under $5,000.
- A 3% credit card transaction fee applies to orders of $5,000 or more.
- Purchase Orders (Net 30 Terms): A 3% credit card transaction fee applies to purchase orders paid by credit card under Net 30 terms.